Refund Policy

Folio is a subscription-based SaaS product. We want you to be satisfied with your purchase. This policy explains when and how refunds are issued.

We offer a full refund within 7 days of your initial subscription purchase if you are not satisfied. After 7 days, we do not offer refunds for the current billing period.

Renewal charges — monthly or annual — are not refundable. Cancel before your renewal date to avoid the next charge.

If a free or discounted period came first — a referral reward, a retention offer, a promo code, or a beta credit — that $0 period does not start or count against the 7-day window. Your window opens on the date of your first non-zero charge.

You may cancel at any time and retain access until the end of your paid period.

Email hello@usefolio.co with your account email and reason. We respond within 2 business days.

Lemon Squeezy is Folio's merchant of record and processes all payments. When we approve a refund, Folio submits the request and Lemon Squeezy issues it to your original payment method — this typically takes 5-10 business days depending on your bank.

See Lemon Squeezy's buyer terms for details on how payments are processed.

No refunds are issued for:

— Partial months after the 7-day window

— Accounts found to have violated our Terms of Service

— Free tier (Scholar) accounts — the free tier has no charge

You can cancel your subscription at any time from your account settings. Cancellation stops future charges but does not remove access for the current period.

Questions? Email hello@usefolio.co.